30 Day Return & Exchange Policy
New & Unworn
May be eligible for a full refund to the original form of payment within 30 days of purchase.
Signs of Wear
May be eligible for store credit or an equal-value exchange within 30 days of purchase.
All returns are subject to approval by Mill City Running staff at their discretion.
HOW TO MAKE A RETURN OR EXCHANGE
Option A
In-Store Return
The fastest way to return or exchange - no shipping, no waiting. Bring your item and proof of purchase to either store location. Our staff will handle everything at the register.
Northeast
411 East Hennepin Avenue
Minneapolis, MN 55414
Highland
767 Cleveland Avenue South
Saint Paul, MN 55106
No form required - walk in during store hours and we'll take care of you.
Option B
Mail-In Return
Not near a store? Submit a return form online and ship your item to us. Allow additional time for processing once we receive your package.
Make sure your item qualifies.
Is it new and unworn? Chances are, you can return or exchange it. If you're unsure, READ MORE about our policy or contact us.
Submit a Return/Exchange Form
Ship your item.
-> Mill City Running Returns
411 East Hennepin Avenue
Minneapolis, MN 55414
Processing takes 5-7 business days after we receive your item.
OUR RETURN & EXCHANGE POLICY
Mill City Running will provide a full refund to the original form of payment of any unworn merchandise returned in its original packaging within 30 days of the date of purchase. After receiving your return and inspecting the condition of your product, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. You will be notified by email when your return or exchange has been processed.
The following items cannot be refunded:
- Any items that show sign of wear
- Products lacking original packaging, including all original tags and labels
- Items marked Final Sale
Merchandise that is deemed to be non-resellable, is worn, or lacks all original packaging may be eligible for an equal value product exchange or store credit will be issued if returned within 30 days of the date of purchase. Store credit will equal the original value at which the product was purchased.
Any electronics such as GPS watches, headphones, percussive massagers, or similar items must be returned within 30 days of the date of purchase with original packaging, including all cables and accessories. Electronics that were ordered and are not products we typically carry are subject to final sale.
All returns are subject to approval by Mill City Running staff.
FREQUENTLY ASKED QUESTIONS
If you still have questions about your return or exchange, please read the answers to these common questions. You just might find the answer you're looking for.
CAN I RETURN MY SHOES EVEN IF I HAVE WORN THEM?
Items showing signs of wear may still be eligible for store credit or an exchange of equal value, subject to inspection by our staff.
HOW DO I KNOW IF MY ITEMS ARE IN NEW CONDITION?
New condition means the item is unworn, unused, and includes its original packaging, tags, and labels.
WHAT IF I BELIEVE MY ITEM IS DEFECTIVE?
Please contact us with the item details so our staff can inspect the issue and help with the next step.
DOES IT MATTER WHICH STORE I BRING MY ITEMS TO?
You may bring eligible items to either Mill City Running location for inspection and assistance.
WHAT SHOULD I DO IF I DON'T HAVE MY RECEIPT?
Contact us or visit the store. We may be able to look up your purchase or review other proof of purchase.
ARE DISCOUNTED ITEMS FINAL SALE?
Items marked Final Sale cannot be returned or exchanged. Other discounted items may be eligible under the standard return policy.